The City of Birmingham is dedicated to provide excellent customer service for all citizens. Birmingham 311 is the liaison with City departments to handle Citizens’ needs. The 311 Call Center answers non-emergency calls and any request of city services, including Missed Trash Service, Recycling Bins and Pickup, Brush Pickup, Abandoned Vehicles, Malfunctioning Traffic Lights, Overgrown Vacant Lots, Pot Holes, Stormwater Runoff Problems/Clogged Storm Drains. 311 issues service requests with departments and follows up to ensure the request is resolved in a timely manner. Just dial 311!